Terms of service

Terms of Service

OVERVIEW

Welcome to ThePawsHQ! Throughout the site, the terms “we”, “us” and “our” refer to ThePawsHQ. ThePawsHQ operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ThePawsHQ is powered by Shopify, which enables us to provide the Services to you.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS & SAFETY

We have made every effort to provide an accurate representation of our products. However, as our products are natural dog chews, please note:

Natural Variation: Products may vary in size, shape, color, and texture.
Safety Disclaimer: All pet treats and chews should be given under supervision. It is the responsibility of the pet owner to ensure the product is appropriate for their pet's age, size, and chewing style. We are not liable for any injury, illness, or choking resulting from the use or misuse of our products.

SECTION 3 - ORDERS & CANCELLATIONS

We reserve the right to refuse any order you place with us. Your order is not accepted until we confirm acceptance and process payment. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

SECTION 4 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays caused by carriers or events outside our control. Once products are transferred to the carrier, title and risk of loss passes to you.

SECTION 5 - INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, and images, is the property of ThePawsHQ and protected by copyright laws. You may not reproduce or use our branding without prior written consent.

SECTION 6 - RELATIONSHIP WITH SHOPIFY

ThePawsHQ is powered by Shopify. You acknowledge and agree that Shopify is not responsible for any aspect of sales between you and ThePawsHQ. You hereby release Shopify from all claims and liabilities arising from your transactions with us.

SECTION 7 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon our intellectual property; (c) to transmit viruses or malicious code; (d) to scrape data using automated means or AI tools.

SECTION 8 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Services and all products are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied. In no case shall ThePawsHQ, our directors, officers, or employees be liable for any injury, loss, claim, or any direct or indirect damages arising from your use of any of the services or any products procured using the service.

SECTION 9 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 10 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.