Shipping policy

Thank you for shopping with The Paws HQ.

Processing
All orders are processed within 1–2 business days, excluding weekends and holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please make sure your shipping address is correct at checkout, as we may not be able to make changes once your order has been processed.

Delivery
Estimated delivery within the United Kingdom is 3–5 business days.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or busy periods.

Shipping Rates

We offer standard UK delivery at a flat rate of £3.99.

Free standard UK delivery is available on orders over £45.

Shipping rates are applied automatically at checkout.

Incorrect Address

If an incorrect shipping address is entered and the order has already been dispatched, The Paws HQ cannot be held responsible for lost or undelivered parcels.